Return and Refund Policy

Toma Audio is located at 119 Wharf Street, Tweed Heads, NSW 2485. If you have a question about this policy, please contact us at sales@toma.com.au.

Australian Consumer Law

This policy applies to change-of-mind returns and does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable laws.

Our products come with consumer guarantees that cannot be excluded under the ACL. If a product is faulty, damaged, does not match its description or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy. The remedy available will depend on the circumstances and the nature of the problem and may include a repair, replacement or refund.

The change-of-mind requirements and exclusions in this policy do not apply where they would limit your rights under the ACL.

Returns

For change-of-mind returns, you may request a return within 30 days after receiving your item.

To be eligible, the item must be in the same condition as when you received it and in its original packaging. You will also need proof of purchase, such as a receipt.

To request a return, contact us at sales@toma.com.au. If your change-of-mind return is accepted, we will provide instructions on how and where to send the item. Please contact us before sending an item back; change-of-mind returns sent without prior approval may not be accepted.

These requirements apply only to change-of-mind returns and do not affect your rights under the ACL.

Damages and Issues

Please inspect your order when you receive it. If an item is defective, damaged or incorrect, contact us as soon as possible at sales@toma.com.au, so we can assess the issue and help make it right.

If the issue is covered by a consumer guarantee under the ACL, you may be entitled to a repair, replacement or refund, depending on the circumstances and the nature of the issue. We will work with you to determine the appropriate remedy.

Exceptions / Non-Returnable Items

For change-of-mind returns, we cannot accept returns of sale items or gift cards.

This exclusion does not apply to a sale item or gift card where you are entitled to a remedy under the ACL or other applicable laws. Sale items are still covered by applicable consumer guarantees.

Exchanges

For a change-of-mind exchange, the quickest option is to request a return for your item. Once the return is accepted, you can make a separate purchase for the item you would like instead.

This process does not affect any rights or remedies you may have under the ACL.

Refunds

For an approved change-of-mind return, we will notify you once we have received and inspected the item and let you know whether your refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at sales@toma.com.au.

Refunds or other remedies required under the ACL will be provided in accordance with your applicable rights.